Terms and Conditions for Activities / Accommodation / Rentals at Into Nature

1. Agreement
   Unless a separate written agreement is made, this is a binding agreement between Into Nature (hereafter referred to as "The Arranger") and the customer (referred to as "The Client"). All laws and regulations related to tourism in Norway and Svalbard apply to package tours and other travel with Into Nature.

2. Booking
   When the Arranger sends the booking confirmation to the Client, the booking is considered accepted unless the Client immediately notifies the Arranger in writing about discrepancies or errors in the booking.

3. Payment
   Bookings are paid via bank transfer. Reservations under NOK 10,000 and reservations made online will be charged in full immediately.
   For amounts over NOK 10,000:
   100% of the total amount must be paid upon the Client's confirmation order.

4. Cancellation Rules
   Only written cancellations are valid. No refunds will be given due to flight cancellations, lack of a valid driver's license/passport, or illness. We recommend that our customers always book additional personal travel insurance in case of cancellations. Please contact your insurance company for more information.

   • Cancellation 30 days or more prior to the agreed activity start date
     → You will be automatically refunded the full activity price, minus the booking fee.

   • Cancellation between 30 and 10 days prior to the agreed activity start date
     → You are entitled to a 50% refund.

   • Cancellation 10 days or less prior to the agreed activity start date
     → This will be considered a last-minute cancellation. No refund will be issued.

5. Program Changes on a Guided Tour
   Circumstances such as extreme temperatures or rapid weather changes may force changes in our programs to ensure the safety of our guests. In the event of unforeseen circumstances or weather conditions affecting the routes related to the program, no refunds will be issued. The safety of our guests is always our top priority. Into Nature also reserves the right to cancel the activity if the minimum number of participants is not reached or if the conditions are deemed unsafe. In such cases, the Client will receive an 80% refund.

6. Responsibility and Liability
   Participants are responsible for evaluating whether they are physically and mentally prepared for the activities they have booked. Participants must follow all instructions given by our tour guides. Into Nature reserves the right to refuse participation if the participant is considered a safety risk. In this case, the participant will receive a 40% refund of the total amount.
   During our activities, participants must not be under the influence of alcohol or other intoxicants. If damage to equipment or the dogs occurs due to negligent behavior, the Client may be held responsible and liable.

7. Complaint
   If the Client wishes to make a complaint about the product, this should be addressed to Into Nature at the earliest opportunity. If the issue cannot be resolved, and the Client wishes to complain further, the complaint must be made as soon as possible after the activity. Complaints must be submitted in writing and received no later than one month after the date of the booked activity/accommodation/rental.

8. Insurance
   Into Nature’s activities are not covered by insurance, so please ensure your travel insurance covers these types of activities. Into Nature is not liable for accidents, injuries, damages, or losses that are outside the company’s control.

9. Misprints and Price Changes
   Into Nature is not responsible for typographical errors and reserves the right to change the program and adjust prices without prior notice.

10. Physical Condition
    A good physical condition is required to complete this tour. This is defined as:

• Being able to maintain balance on the sled.

• No injuries affecting the knees, back, or arms.

• No heart conditions or other pre-existing conditions that could increase risk during physical activity, including obesity.

• Not being intoxicated.

• Ability to push the sled uphill.

It is the responsibility of the purchasing party to ensure that all participants are properly informed of the physical requirements before booking. Participants who do not meet these criteria may have their activity canceled without refund.

You should not participate in this tour if you are, for example:

• Pregnant

• Recovering from surgery

• Not accustomed to physical exercise

• Experiencing back or joint pain

• Have a history of narcolepsy or blackouts

Please contact us if you have any questions.